Ageism in advertising and what we can do about it

There are lots of reasons to loathe the pernicious nature of ageism in advertising.

The dubious legality of it all.

The brain-dead notion that advertising must perforce be a young person’s game.

The inane short-sightedness of dumping years of expertise and experience out on the street the minute it hits 40 or, dread thought, 50.

It all adds up to an industry that hasn’t a clue where its best interests lie. 

Arse, may I introduce you to your elbow?

But there’s a more pertinent reason why the wilful jettisoning of vast swathes of senior talent makes not one iota of sense:

Advertising’s largest, most lucrative audience is getting older.  

Statistically speaking, the 50+ demographic today represents:

44% of the adult population.

50% of all consumer spending.

60% of households earning $200,000 or more.

And it’s getting bigger, richer and more influential.

Hands up all those who think it might be a good idea to have a few of their peers creating the ads they see?

You know, the people best able to understand how they think and act, and have a good grasp of what motivates them and what doesn’t.

Sadly, logic and facts don’t resonate in an industry fixated on youth. 

In adland today, the over 50s represent just 6% of the workforce.  

When challenged, the industry gurus and poobahs will roll out bogus maxims like “Lifetime Value” – a handy piece of gobble-de-gook that pretty much guarantees the work will skew way too young.

To take but one example: car advertising. 

Loaded with fads and souped-up on bells and whistles, they’re routinely targeted at 20 to 30 year-olds. 

I’ve got news for you: people in their 20s aren’t buying new cars.

But people 50 and over are. 

60% of all new car purchases are made by someone over 50.

And get this: People over 75  buy 6 times as many new cars as people aged 18-24. 

That’s because, unlike twenty-somethings, they have the spending power – and they’re not afraid to use it.

So, the next time you see a TV spot for a car, take a good long look at the driver and ask yourself, in what universe could that person afford that vehicle.

Which brings me to the crux of this particular blog.

While it’s refreshing to see ageism in advertising debated, bemoaned, vilified and talked about, we’re still a long, long way from seeing any real or meaningful action.

And let’s face it, the catalyst for change is never going to be the agencies themselves. 

No, our best opportunity lies with clients.

If actor Regina King can stand on the stage at the Golden Globes and use her newfound influence to declare that, in future, 50% of the crew on any of her projects will be women, then why can’t an equally influential client demand that 40% of people working directly on his or her account be over 40?

I have to believe that if Mark Pritchard at P&G declared age appropriate representation a moral and business imperative tomorrow that things would change in a heartbeat.

The same goes for Phil Schiller at Apple, Linda Boff at GE, Michelle Peluso at IBM, and any number of other powerful CMOs with the clout to lead by example and say “enough.”

Fanciful? Maybe. Necessary? Absolutely.

The day agency demographics mirror those of the average consumer will be the day that advertising finally grows up.

It can’t happen soon enough.

Ageism in advertising is getting old.

56 Years Young

Well, wouldn’t you just know it.

I return from the Holidays to find we’re finally having a debate about ageism in advertising. And a damn serious one, too, by the looks of it.

It’s about bloody time. 

Naturally, in the two-cent saloon of public opinion I’ve got a dollar fifty to spend, so here’s my take on the various whys, whats, and wherefores. 

The concerted eradication of the lesser-spotted senior creative has been going unchallenged for more than a decade now. Aside from the glib cliché that “Advertising is a young person’s game,” the boilerplate excuse for this sorry state of affairs has been the digital revolution and the pernicious notion that anyone over 40 or, God forbid, 50, must be flummoxed by it all. The whole shebang is just too much for our ageing analog minds to grasp.

A handy piece of nonsense that I hope to bury over the next few paragraphs.

To be clear:

There is not a single thing about digital, social, mobile, or content that scares me, worries me, frightens me or otherwise gives me the heebie-jeebies.

I have a clear understanding of how it works and, unlike most of its acolytes, know with absolute certainty why it doesn’t most of the time.

And I’m pretty sure a vast slew of ad people of a certain vintage would agree with me.

The only thing that bewilders me about the digital circus is the wholesale acceptance of its supposed magical properties and the outright refusal to countenance anything that might gainsay it. That being said, here’s what’s really driving our ongoing preference for young over old.

First, there’s the optics. A creative department filled with young guns supporting beards, tats, and Bluetooth headsets, looks a whole lot more on-it and of-the-moment than one stacked to the rafters with receding hairlines, expanding girths and mandatory reading glasses. For those of us getting up in years, this is undoubtedly the cruelest consequence of the passage of time. 

Then there’s the money. Younger means cheaper. Why pay top dollar oldie prices when you can hire raw talent with bags of potential for half and get away with it? If the client doesn’t notice, who cares?

This double whammy has resulted in the gutting of an entire stratum of our business – the senior pro with 25+ years of experience under his or her belt.

There are so many reasons why this is a terrible idea.

Let’s start with the nature of the advertising audience: It’s getting older, more affluent and more influential. The oldies have disposable income out the wazoo. Might it not be a good idea to have some of their peers creating the ads for them?

Then there’s the obvious hypocrisy of creating diversity and inclusion campaigns for our clients while simultaneously turning a blind eye to ageist practices in our own back yard. An excellent opportunity to lead by example that’s, naturally, been missed.   

The third is the effect an absence of senior people has on the quality of the work we ultimately create. I’m sorry, folks, but it’s increasingly taking a nose-dive into the dirt.

Today’s twenty-somethings are sorely missing what I had when I was their age – namely, the presence of a couple of old farts who had seen most everything before and weren’t afraid to share a few secrets. Occasionally, this would manifest itself as an open piece of advice (“Yeah, I wouldn’t do that if I were you”); more often though it was learning through proximity: You can learn a lot from merely observing someone who knows what they’re doing,

No one doubts that times change and that the younger generation must inevitably replace the one that came before it. 

But experience never gets old, and we jettison those steeped in the ways of the business too readily at our peril.

Do so if you must, but don’t say it’s because the old guard is out of its depth, or doesn’t grasp the latest leaps forward.

We know all too well how the game works.

And better than you might think.

Nevertheless, I’m glad we’re at last having a meaningful conversation.

Long may it rage.

Let the change in attitudes begin.

The Delivery System That Fails To Deliver

For the last ten years, data-driven content has been heralded as the universal panacea for all marketing ills.

You can’t throw an iPhone X in New York without hitting at least ten data agencies promising millions of impressions.

They’re in the business of delivering eyeballs. Lots and lots of them.

Propelled by analytics, sales history, viewing preferences, and a truckload of huckster jargon, they’ve sold the ad world on the numbers, the programmatic buys, and the reach.

If you want to target a grumpy, male, ex-pat adman with a wet cappuccino habit and a passion for the kind of football where you actually use your feet to propel the ball around the field, well, these guys and gals know where he lives and precisely how to reach him.

The problem with this perfect delivery scenario is that once it gets its target in its sites and exactly where it wants it, the whole shebang manifestly fails to deliver.

How else to explain the universally acknowledged fact that the average click rate for an online banner ad is about .07% or 7 clicks for every 10,000 ads.

And that’s before we take into account bots, click fraud, the vagaries targeting, and what the hell actually constitutes an impression.

Part of the problem seems to be an assumption that success depends solely on being able to drop the right message in the right place at the right time.

Quite how this fallacy ever gained currency, I’ll never know.

The truth is that delivery is only half the job. 

The real task begins the second the ad is seen, in other words, when it’s transformed from a bunch of 1s and 0s into a communications message. 

It’s here that the purveyors of data-driven content fail to ask themselves the most fundamental of questions:

Why on earth would anyone want to stop what they’re doing to read this?

What’s in it for them? 

Does it in engage, shock, cajole, or seduce?

Does it pique their interest in any way? 

Does it compel them to react, or, the multi-million-dollar question- click?

This new task isn’t about data, it’s about selling and its best practitioners, mostly senior and ergo expensive, have been dumped out of the industry in recent years, the chief victims of our endless mania for mergers and consolidations.

Put out to pasture far too early, they’re now needed more than ever.

True, these folks don’t look the part. They look ancient – many are actually in their 40s and 50s. They like to go to their kids’ soccer games and dance recitals, don’t sport beards or tats, and more than likely don’t have an earthly clue who Childish Gamino is.

But they do know how to put a provocative ad message together, and how to do so with the wit, charm, persuasion, and impact.

Bring them in from the cold, listen to what they have to say, trust that they know what they’re doing and, who knows, you might just get a banner ad that actually works.

Because without impact an online campaign will never be seen.

And a campaign that’s never seen isn’t a campaign.

It’s a waste of money.